Shipping Information

Our shipping carrier is UPS or USPS depending on the destination. We do not deliver to PO Boxes, so please use a physical mailing address for shipping.

Order Fulfillment

Orders take up to 24 hours to process before shipping. Most orders will ship within 3 business days, excluding holidays. Orders placed over the weekend will ship within 3 days of the following Monday, excluding holidays. Expedited orders (UPS 2-Day and UPS Overnight) receive priority processing. If your shipment requires special attention, we are more than happy to try our best to accommodate your special requests. Please contact our Customer Service Department with your needs and, if applicable, your order number at customerservice@bebeaulait.com.

Domestic Shipping

Shipping to APO/FPO Addresses

Currently, all orders shipping to APO/FPO addresses ship free of charge.

Shipping to a Post Office (PO) Box

We do not offer shipping to PO Boxes at this time. Please use your actual address for shipping. Any orders entered with a PO Box shipping address will delay processing. If this poses an issue for you, please reach out to us at  customerservice@bebeaulait.com.

Address Corrections / Undeliverable Addresses

Costs associated with incorrect addresses are charged by UPS and passed along to the customer.

Address corrections can be made, free of charge, before your order has shipped by contacting our Customer Service Department at  customerservice@bebeaulait.com.

For orders that have already shipped your 2 options are:

We will reship the item for an additional $6.95 via UPS Ground. Since the package incurred a return shipping fee of $6.95, this option is $13.90. Please contact customerservice@bebeaulait.com 
We can simply return the item to stock and refund your card the product cost minus the incurred return shipping fee of $6.95.
Lost/Stolen Packages 
We take every precaution to ensure that our packages are delivered safely and securely. Once a delivery has been confirmed by the carrier, we as a small business are unable to absorb the costs of sending replacement products or refunding the lost/stolen merchandise. 
What to do: 

If your order's tracking information shows that it has been delivered but you cannot locate it, please get in touch with the relevant carrier for assistance.

We use the following carriers:

Please note that claims for lost or stolen shipments must be reported within one month, as there are limits on filing claims with major shipping companies. In the event of theft, it is advisable to file a police report. 

Porch piracy is a growing issue that is beyond our control. We understand that you expected to receive your order, and we share your disappointment in this unfortunate situation. 

Recommendations

  • Track every package.
  • Do not leave the package outside. If you cannot take it inside, ask a neighbor or friend to do so.
  • A video doorbell or security camera deters thieves
  • Use delivery lockers if you will be unavailable  at the time of delivery

Domestic Time in Transit

All transit times given are estimates and include processing time. Delivery may take longer for some, extended areas. For help with selecting the appropriate shipping method and inquiries on expedited shipping options, you can contact our Customer Service Department at customerservice@bebeaulait.com.

Standard Domestic Shipping via UPS Ground arrives within 2-8 business days.
UPS 2-Day Air Shipping arrives within 2-3 business days.
UPS Standard Overnight Shipping arrives within 1-2 business days.

Note: Delivery times do not include weekends or holidays*. Typically, an order with 2nd Day Air shipping that ships out Thursday will not arrive until Monday. If Monday is a holiday*, it will be delivered Tuesday. You will receive emailed shipping details and a tracking number when your order leaves our fulfillment center.

International Shipping

The following shipping services are available to international customers:

 • UPS Express Saver (1-3 day transit time)

 • UPS Expedited (3-5 day transit time)

 • UPS Standard — available ONLY to Canada & Mexico (5-7 day transit time)

Please note that not all services are available to all countries. During checkout, you can enter the destination country, state/province and postal code to get a quote and view available services to your destination.

International Customs, Duties & Taxes

Your shipping cost does not include duties, taxes, or customs clearance charges. Some countries will also require a local handing fee. Your local authorities will invoice you separately for these items, when applicable, and once the package has reached the destination country. We urge you to check with your local authorities regarding additional fees for international imports prior to placing an order. We have no control over these charges and cannot predict what they will be. Returned packages, because of unpaid fees or failure to collect, are subject to return shipping & restocking fees.

International Time in Transit

Time in transit is based on your selected shipping service as outlined above. These times are estimates and can vary depending on location, delays due to customs, weather, or other unforeseen factors. When tracked, if a package is marked as delivered but you did not receive it, please check in your surrounding area (porch, behind bushes, side yard, front desk, reception area, etc..) before contacting customer support.

International Stores

Please note that we distribute our products worldwide and may be in a store near you! For the possibility to receive our products faster and without paying international shipping and import fees, contact us at  customerservice@bebeaulait.com.

Order History & Tracking

UPS offers a frequently updated, high visibility tracking service by visiting www.ups.com and entering the tracking number provided for your order. Initial tracking information can sometimes take up to 24 hours to update after your shipment has been processed.

Please contact Bebe au Lait's Customer Service Department at or customerservice@bebeaulait.com with any additional questions regarding your shipment. Kindly have your order number ready, if applicable.