Our shipping carrier is UPS or USPS depending on the destination. We do not deliver to PO Boxes, so please use a physical mailing address for shipping.
Orders take up to 24 hours to process before shipping. Most orders will ship within 3 business days, excluding holidays. Orders placed over the weekend will ship within 3 days of the following Monday, excluding holidays. Expedited orders (UPS 2-Day and UPS Overnight) receive priority processing. If your shipment requires special attention, we are more than happy to try our best to accommodate your special requests. Please contact our Customer Service Department with your needs and, if applicable, your order number at 1 (866) 940-2323 (BEBE) or firstname.lastname@example.org.
Shipping to APO/FPO Addresses
Currently, all orders shipping to APO/FPO addresses ship free of charge.
Shipping to a Post Office (PO) Box
We do not offer shipping to PO Boxes at this time. Please use your actual address for shipping. Any orders entered with a PO Box shipping address will delay processing. If this poses an issue for you, please reach out to us at 1 (866) 940-2323 (BEBE) or email@example.com.
Address Corrections / Undeliverable Addresses
Costs associated with incorrect addresses are charged by UPS and passed along to you, the customer.
Address corrections can be made, free of charge, before your order has shipped by contacting our Customer Service Department at 1 (866) 940-2323 (BEBE) or firstname.lastname@example.org. Orders already shipped requiring a change of address or a correction will incur a $17 intercept fee + an additional $6.95 shipping charge if the updated address is outside of the original ZIP Code entered at the time of shipment. In the event an order cannot be delivered and is returned, a $6.95 return shipping fee is charged. Upon receipt of the returned shipment you have the following options available:
Domestic Shipping Services
We offer free shipping within the contiguous United States on orders $50+, and a flat rate of $4.95 for orders $0-$49.99. Orders shipping to Alaska or Hawaii will have a flat rate shipping charge of $4.95. You may choose expedited shipping during checkout for additional cost. If you would like expedited shipping, please contact email@example.com.
Domestic Time in Transit
All transit times given are estimates and include processing time. Delivery may take longer for some, extended areas. For help with selecting the appropriate shipping method and inquiries on expedited shipping options, you can contact our Customer Service Department at 1 (866) 940-2323 (BEBE) or firstname.lastname@example.org.
Note: Delivery times do not include weekends or holidays*. Typically, an order with 2nd Day Air shipping that ships out Thursday will not arrive until Monday. If Monday is a holiday*, it will be delivered Tuesday. You will receive emailed shipping details and a tracking number when your order leaves our fulfillment center.
The following shipping services are available to international customers:
• UPS Express Saver (1-3 day transit time)
• UPS Expedited (3-5 day transit time)
• UPS Standard — available ONLY to Canada & Mexico (5-7 day transit time)
Please note that not all services are available to all countries. During checkout, you can enter the destination country, state/province and postal code to get a quote and view available services to your destination.
International Customs, Duties & Taxes
Your shipping cost does not include duties, taxes, or customs clearance charges. Some countries will also require a local handing fee. Your local authorities will invoice you separately for these items, when applicable, and once the package has reached the destination country. We urge you to check with your local authorities regarding additional fees for international imports prior to placing an order. We have no control over these charges and cannot predict what they will be. Returned packages, because of unpaid fees or failure to collect, are subject to return shipping & restocking fees.
International Time in Transit
Time in transit is based on your selected shipping service as outlined above. These times are estimates and can vary depending on location, delays due to customs, weather, or other unforeseen factors. When tracked, if a package is marked as delivered but you did not receive it, please check in your surrounding area (porch, behind bushes, side yard, front desk, reception area, etc..) before contacting customer support.
Please note that we distribute our products worldwide and may be in a store near you! For the possibility to receive our products faster and without paying international shipping and import fees, contact us at 1 (866) 940-2323 (BEBE) or email@example.com.
Order History & Tracking
UPS offers a frequently updated, high visibility tracking service by visiting www.ups.com and entering the tracking number provided for your order. Initial tracking information can sometimes take up to 24 hours to update after your shipment has been processed.
Please contact Bebe au Lait's Customer Service Department at 1 (866) 940-2323 (BEBE) or firstname.lastname@example.org with any additional questions regarding your shipment. Kindly have your order number ready, if applicable.