Dear Valued Customer,
In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Bebe au Lait, out of an abundance of caution is conducting a Voluntary Safety Recall of all Wooden Teethers due to a choking hazard. Specifically the string of the teether can become untied, releasing the wood beads that could create a choking hazard for young children. These teethers were sold from February 2019 to October 2021
What will Bebe au Lait do?
We will offer customers their choice of a full refund or a $15 credit to purchase merchandise at www.bebeaulait.com.
What do we need you to do?
Step 1: Consumers should immediately take the recalled teether away from children.
Step 2: Destroy the teether by cutting the string to make it unusable.
Step 3: Take a photograph of the destroyed teether.
Step 4: Discard the destroyed teether.
Step 5: Consumers should then contact Bebe au Lait for a refund or credit via one of the communication channels below:
Fill out and submit the online refund form, which can be found here. Email a photograph of the destroyed teether to firstname.lastname@example.org
To be eligible for a refund you MUST Email a photograph
of the destroyed teether to email@example.com
Once we receive your information you will receive a $15 credit to purchase merchandise at www.bebeaulait.com or a refund in the amount of $15.
Thank you for your support and cooperation. Your family will always be our biggest concern and we sincerely apologize for any inconvenience this recall may cause.
Bebe au Lait
Questions & Answers
Why is the firm conducting this recall?
We are conducting this recall to keep our customers safe and prevent injuries by removing the “Wooden Teethers” product from the market.
How can I tell if my Wooden Teether is affected by this recall?
In line with Bebe au Lait’s philosophy of designing and manufacturing safe products for families, maximum care is being taken and we are recalling all wooden teethers that feature a string component.
How can I take advantage of the recall?
You can contact Bebe au Lait for a refund or credit by filling out a voluntary recall form,
which can be found here.
What is the problem with my Wooden Teether?
Bebe au Lait has received 5 reports of the Wooden Teether becoming untied, releasing the wood beads that could create a choking hazard for young children.
My Wooden Teether appears to be okay. Can I continue to use it?
No. Even though your product appears to be safe, we are asking all customers to immediately stop using the product and participate in the recall by stopping use, destroying the product and contacting us for a full refund or a $15 credit to purchase merchandise on our website.
Will I receive a refund for the product?
Yes, you have the choice of a full refund or a $15 shop credit to purchase merchandise on our website.
I no longer have the receipt for the product. Can I still return it?
Yes, you can still participate in the recall without a receipt. Please destroy the teether, take a photo of the destroyed teether and send the photo to the email address provided above and fill out the online form (put link here). Please discard the product. A full refund or a $15 store credit to bebeaulait.com will be issued upon review of the information.
How long will it take for me to receive the refund/shop credit?
Once we receive and review your information, a refund or store credit will be issued. The reimbursement period will depend on the original place and method of purchase. We apologize for any inconvenience, and assure you we are working to process the requests for reimbursement or store credit as quickly as possible.