We want you to love our products! If for some reason you don’t, please let us know.
Items purchased from Bebeaulait.com may be returned for a refund to the original payment form within 90 days of purchase as long as they are in new, unworn/unwashed condition and still have the original tags and packaging. Kindly note that items returned for a refund incur a 10% restocking fee of the product’s cost, but items returned for an exchange do not. (Wondering why we require a restocking fee? Visit here.)
Merchandise sold as “final sale” may not be returned or exchanged at any time.
Embroidered items are non-cancelable, non-returnable, and non-refundable. All sales are final, except when due to manufacturing defect. Please see below for Returns Due to Manufacturing Defect instructions.
Items purchased from Bebeaulait.com may be returned for an exchange within 90 days of purchase as long as they are in new, unworn/unwashed condition and still have the original tags and packaging. Ship the original item back to us and we’ll ship your new item out for free!
Returns Due To Manufacturing Defect
We at Bébé au Lait strive to create the highest quality products. At every juncture we do our very best to ensure that our products exceed expectations and we apologize that we may not have met your or our expectations.
- The original sales order number from our online shop or the name of the store from which it was purchased
- The approximate day you received it
- Your full contact information
- Full name
- Shipping address (No PO Boxes)
- Email address
- Phone number
- A description of the problem
- Digital closeup photos of the problem attached
- If you could also check behind the care label for manufacturing information, there may be a small tag with three or four rows of a combination of numbers and letters. Can you please take a photo of or include those in the reply in the following format:
- Row 1
- Row 2
- Row 3
- Row 4
We greatly appreciate your cooperation.
All will be forwarded to our product manager for examination and documentation and upon review we will reply with a possible replacement approval. We will also notify you if we will be sending a prepaid return shipping label to return the product to us.
Promotional Item Policy
If applicable, promotional items received with the purchase of the product being returned for a refund must also be returned in new, unworn/unwashed condition. If not included with your return, we will simply subtract the promo item’s value from your refund. In most cases, promotional items received with the purchase of a product being exchanged can be kept, but we will let you know for sure once you contact us by following the instructions below.
We cannot offer exchanges on orders shipped internationally. If you need to exchange an item, please return it for a refund and place a new order online for your desired product. We will credit your account upon receipt of the merchandise minus any import tariffs, duties, and taxes. International returns are subject to applicable duty and tax charges in accordance with law. Additionally, we cannot refund the original international shipping charges, duties, taxes, or any other charges incurred.
Returns for items purchased from a retailer other than Bebeaulait.com
If you purchased your items from one of our retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.
Contact us at email@example.com to request a refund or exchange for products purchased from Bebeaulait.com
- In the subject line, type “Return Request” or “Exchange Request”
- In the body, please indicate your name, order number, and reason for returning theproduct. If you are requesting an exchange, please indicate the product and pattern you’d like to exchange for.
- We will reply with a Return Authorization Number (RA#) and further instructions to complete your return.
Once you receive a return authorization number, please send your return to:
Bébé au Lait LLC
Attn: Returns - RA#
400 Blossom Hill Road
Los Gatos, CA 95032
For your protection, we recommend you return all items via a traceable method from a carrier such as USPS, UPS or FedEx. Bebe au Lait is not responsible for packages not received if a tracking number is not provided. Returns and exchanges must be shipped prepaid; we cannot accept C.O.D. deliveries. All returned pieces will be thoroughly examined and items that do not meet our return/exchange qualifications will be sent back at the customer's cost.
If you are returning product for a refund:
Please be sure to include:
- Your Return Authorization number on the outside and inside packaging Your contact information (email, phone) in case we have a need to reach you about you return
- If applicable, any promotional items you may have received with the purchase of the product being returned. If not included with your return, we will simply subtract the promo item's value from your refund.
That's it! Once the original item(s) are received at Bebe au Lait, we will credit your account the product cost minus a 10% restocking fee. Please allow 1-2 weeks for the refund to appear on your statement.
If you are returning product for an exchange:
Please be sure to include:
- Your Return Authorization number on the outside and inside packaging Your contact/shipping information in case we have a need to reach you about your return
- The item(s) and pattern(s) you are exchanging for. Many write this in the memo area of the check.
- If applicable, a check made out to Bebe au Lait to cover any price difference. A Customer Service Representative will inform you of the appropriate amount to include.
- If applicable, any promotional items you may have received with the purchase of the product being returned. If not included with your return, we will simply subtract the promotional item's value from your refund.
That's it! Once the original item(s) are received at Bebe au Lait we will ship your replacement back out to you for free. At this time you will receive emailed shipping confirmation and tracking details.
All returned pieces will be thoroughly examined and items that do not meet our return qualifications will be sent back at the customer's cost.
Feel free to contact us if you have further questions. Please direct them to firstname.lastname@example.org or call 408.356.7850 (toll free: 1.866.940.2323). Our office hours are Mondays - Fridays 8 am - 5 pm PST/PDT. We'd be happy to be of additional assistance.