We want you to love our products! If for some reason you don’t, please let us know.
Return and Exchange Policy
Contact us at firstname.lastname@example.org to request a refund or exchange for products purchased from Bebeaulait.com
Items purchased from Bebeaulait.com may be returned for a refund to the original payment form within 30 days of purchase as long as they are in new, unworn/unwashed condition and still have the original tags and packaging. Customer is responsible for shipping the item (s) back to us using their preferred method. Please allow 1-2 weeks for the refund to appear on your statement once the item has been sent. A 10% restocking fee will be applied.
Merchandise sold as “final sale” may not be returned or exchanged at any time.
Items purchased from Bebeaulait.com may be returned for an exchange within 30 days of purchase as long as they are in new, unworn/unwashed condition and still have the original tags and packaging. Customer is responsible for shipping the item (s) back to us using their preferred method. Once the returned item is received we will ship your new item out at no additional shipping cost!
Returns Due to Manufacturing Defect
We at Bebe au Lait strive to create the highest quality products. At every juncture we do our very best to ensure that our products exceed expectations and we apologize that we may not have met your or our expectations.
Shipping address (No PO Boxes)
We greatly appreciate your cooperation.
All will be forwarded to our product manager for examination and documentation and upon review we will reply with a possible replacement approval. We will also notify you if we will be sending a prepaid return shipping label to return the product to us.
Promotional Item Policy
If applicable, promotional items received with the purchase of the product being returned for a refund must also be returned in new, unworn/unwashed condition. If not included with your return, we will simply subtract the promo item’s value from your refund. In most cases, promotional items received with the purchase of a product being exchanged can be kept, but we will let you know for sure once you contact us.
We cannot offer exchanges on orders shipped internationally. If you need to exchange an item, please return it for a refund and place a new order online for your desired product. We will send an e-store credit upon receipt of the merchandise minus any import tariffs, duties, and taxes. International returns are subject to applicable duty and tax charges in accordance with law. Additionally, we cannot refund the original international shipping charges, duties, taxes, or any other charges incurred.
Returns for items purchased from a retailer other than Bebeaulait.com
If you purchased your items from one of our retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.
Feel free to contact us if you have further questions. Please direct them to email@example.com or call 408.356.7850 (toll free: 1.866.940.2323). Our office hours are Mondays - Fridays 8 am - 5 pm PST/PDT. We'd be happy to be of additional assistance.