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We want you to love our products! If for some reason you don’t, please let us know.

Return and Exchange Policy

Contact us at customerservice@bebeaulait.com to request a refund or exchange for products purchased from Bebeaulait.com

In the subject line, type “Return Request” or “Exchange Request”
In the body, please indicate:
your name
order number
reason for returning the product.
If you are requesting an exchange, please indicate the product and pattern you’d like to exchange for.
We will reply with a Return Authorization Number (RA#) and further instructions to complete your return or exchange.
Please note the RA# on the outside of the package.
Then send the item(s) back to us using a trackable method.  Please note we are not responsible for goods lost in transit.

 

Refund Policy

Items purchased from Bebeaulait.com may be returned for a refund to the original payment form within 30 days of purchase as long as they are in new, unworn/unwashed condition and still have the original tags and packaging. Customer is responsible for shipping the item (s) back to us using their preferred method. Please allow 1-2 weeks for the refund to appear on your statement once the item has been sent. A 10% restocking fee will be applied.

Merchandise sold as “final sale” may not be returned or exchanged at any time.

Exchange Policy

Items purchased from Bebeaulait.com may be returned for an exchange within 30 days of purchase as long as they are in new, unworn/unwashed condition and still have the original tags and packaging. Customer is responsible for shipping the item (s) back to us using their preferred method. Once the returned item is received we will ship your new item out at no additional shipping cost!

Returns Due to Manufacturing Defect

We at Bebe au Lait strive to create the highest quality products. At every juncture we do our very best to ensure that our products exceed expectations and we apologize that we may not have met your or our expectations.

1. The original sales order number from our online shop or the name of the store from which it was purchased
2. The approximate day you received it
3. Your contact information

Full name

Shipping address (No PO Boxes)

Phone number

4. A Picture of the Issue with a brief description
5. If you could also check behind the care label for manufacturing information, there may be a small tag with three or four rows of a combination of numbers and letters. If you could please take a photo of or include those in the reply in the following format:
Row 1
Row 2
Row 3
Row 4

We greatly appreciate your cooperation.

All will be forwarded to our product manager for examination and documentation and upon review we will reply with a possible replacement approval. We will also notify you if we will be sending a prepaid return shipping label to return the product to us.

Promotional Item Policy

If applicable, promotional items received with the purchase of the product being returned for a refund must also be returned in new, unworn/unwashed condition. If not included with your return, we will simply subtract the promo item’s value from your refund. In most cases, promotional items received with the purchase of a product being exchanged can be kept, but we will let you know for sure once you contact us.

International Returns

We cannot offer exchanges on orders shipped internationally. If you need to exchange an item, please return it for a refund and place a new order online for your desired product. We will send an e-store credit upon receipt of the merchandise minus any import tariffs, duties, and taxes. International returns are subject to applicable duty and tax charges in accordance with law. Additionally, we cannot refund the original international shipping charges, duties, taxes, or any other charges incurred.

Returns for items purchased from a retailer other than Bebeaulait.com

If you purchased your items from one of our retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.

Feel free to contact us if you have further questions. Please direct them to customerservice@bebeaulait.com or call 408.356.7850 (toll free: 1.866.940.2323). Our office hours are Mondays - Fridays 8 am - 5 pm PST/PDT. We'd be happy to be of additional assistance.

 

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