We at Bebe au Lait strive to create quality consumer products. At every juncture we do our very best to ensure that our products exceed expectations and we apologize that we may not have met your or our expectations.

At your earliest convenience, please send an email to customerservice@bebeaulait.com with:

1. The original sales order number if purchased from our online shop or the name of the store from which it was purchased.
2. Your contact information (mailing address, email address, phone number)
3. A description of the problem
4. Digital close up photos of the problem attached
5. If you could also check behind the care label, there may be a small tag with three rows of a combination of numbers and letters. Can you please take a photo or include those in the reply in the following format:
   • Top Row:
   • Middle Row:
   • Bottom Row:

We greatly appreciate your cooperation.

All will be forwarded to our Product Manager for examination and documentation and upon review we will reply with a possible warranty replacement approval. We will also notify you if we will be creating a UPS call tag to bring the product back to us.