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FREQUENTLY ASKED QUESTIONS

PRODUCTS   

How do I care for the neckline on my Nursing Cover?

In most cases, the neckline requires no special/additional care. Occasionally, due to the material used for the rigid neckline, it can get bent out of shape after washing. An easy fix for this is to gently iron and then massage/form the neckline back into shape.

Is your cover one-size-fits all?

Our covers are designed to be loose enough to allow air to circulate but large enough to keep moms from being exposed. Depending on the size of your child and whether you are nursing while seated or standing, baby's legs may not be completely covered. However, mom's torso and tummy will be covered from the front and sides. We recommend trying your nursing cover on before breastfeeding. If you are not completely satisfied, you can return your unused cover for a refund. (Please see our refund and exchange policy).

The pattern used on my product seems to differ from the swatch displayed on your website. Why is that?

Our swatches are a representative part of the overall finished product. Some small variation in print details and dye lots may occur. We try our very best to describe our products in pattern and color, however they are a personal opinion and therefore open to interpretation. We also cannot control individual screen settings.

Where can I get more information about your intellectual property including patents and trademarks?

Bébé au Lait has several patents and trademarks on our products. To learn more about this, please visit http://www.bebeaulait.com/ip

ORDERING

Do you have a catalog available to mail?

Our inventory selection is currently available to view online in the Products section of our website. A paper-bound edition of our catalog is not yet available.

I just placed an order and now you’re having a promotion. Can I still get in on that deal?

If you placed an order within 7 days of the promotion’s start date, yes. Please note that additional shipping fees may apply.

Why do I see two charges on my online statement?

Incorrect billing information entered will result in redundant holds on credit card funds or balance. A pending transaction will appear for each time a customer tries to submit an order; the funds are set aside by the card company in anticipation of the charge going through. Since your initial transaction(s) failed, pending charges will be removed by the card company or bank within 72 hours and you will only be charged once.

Where can I enter my coupon / promotional code?

You can enter your promo code under "Discount Codes" on the left side of the checkout page (just beneath the section that contains the items in your cart). Enter the code, then click "Apply Discount". The total for your order will be updated to reflect the discount.

SHIPPING

How long does it take to deliver my item?

This depends on the delivery destination and shipping service selected. Most packages will arrive within 7 business days of the order being placed. Expedited shipping is faster. International orders are generally slower. For our complete shipping policies including estimated shipping times, please visit our shipping information page.

How quickly will my order ship?

Orders placed during business hours ship within 24 hours (except on weekends and holidays). Orders with expedited shipping get priority processing and may ship sooner.

What is processing anyway?

Processing involves double-checking your order for accuracy, approving your order, assembling all items and packing your order, preparing it for shipment, and finally handing your order off to the courier service. If we encounter a problem during one of these steps, we will contact you -- usually via email, so please keep an eye on your inbox until you receive your order.

How can I correct an incorrect shipping address?

Click here to contact Customer Service.

How quickly will my international order ship?

Click Here to view our international shipping costs and times.

I just received my shipping confirmation, and when I click the link to the courier service's tracking system, it says something to the effect of "We don't know what you're talking about".

We apologize, but sometimes it can take up to 24 hours for your tracking information to be available online. In the extremely rare case that you are unable to track your package after that initial 24 hours, please send us an email or give us a call. We'll take care of everything.

Returns & Exchanges

What's your return/exchange policy?

Our complete policy is available here.

Why do you charge a restocking fee for returns?

This helps cover our labor and material costs associated with returns. To ensure the product is up to our standards after enduring two shipments, we must thoroughly inspect all returns for any defects. After meeting our quality standards, every returned item receives new packaging. We hope this helps you better understand why we require a restocking fee.

Monogramming

I have decided to have my order monogrammed, when will it arrive?

Please allow up to an additional week on top of regular shipping times to receive your embroidered order. For shipping timetables, please click here to view our Shipping Information.

I have monogrammed my order, what happens now?

We will immediately begin the process of personalizing your item and notify you when it ships. If there is a delay, we will notify you by email. If you have any questions, please feel free to give us a call at 1.866.940.2323 or email customerservice@bebeaulait.com. Please have your order number handy.

Can I cancel or return my monogrammed order?

No, orders for monogrammed products cannot be canceled or returned unless due to manufacturing defect.

What styles of monogramming are available?

Please click here to see examples of all available styles.

I live abroad, can I have an item monogrammed and shipped to me?

Yes, please allow up to an additional week on top of the regular 7-15 business days for delivery. For details and exceptions, click here for International Shipping Information or contact us.

What items can be monogrammed?

Please click here to view our products available for monogramming.

International Customs, Duties & Taxes

Your shipping cost does not include duties, taxes, or customs clearance charges. Some countries will also require a local handling fee. Your local authorities will invoice you separately for these items, when applicable, and once the package has reached the destination country. We urge you to check with your local authorities regarding additional fees for international imports prior to placing an order. We have no control over these charges and cannot predict what they will be. Returned packages because of unpaid fees or failure to collect are subject to return shipping & restocking fees.

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