Q. What is the difference between Hooter Hiders and Bebe au Lait nursing covers?
A. Hooter Hiders is our updated nursing cover design for 2009. It features the same rigid neckline found in all of our patented nursing covers and is available in two styles: Ruffle and Pocket. The Ruffle style has a feminine ruffle detail along the neckline and bottom of the cover. The Pocket style has an external pocket with a small ruffle detail at the top of the pocket. Both styles have the new Hooter Hiders label on the neck strap and come packaged in a small matching pouch.

Our Bebe au Lait Nursing Covers are our classic design. It has no pocket or ruffle on the outside, but does have a terrycloth pocket on the inside for holding small items and cleaning up small messes. (Our new Hooter Hiders do not have this terry pocket feature.) The small label on the neck strap says Bebe au Lait. Other than these differences, the size, d-ring closure, and rigid neckline are the same for both brands.

Q. Do you have a catalogue available to mail?
A. Our inventory selection is currently available to view online in the Shop section of our website. A paper-bound edition of our catalogue is not yet available.

Q. The pattern used on my product seems to differ from the swatch displayed on your website. Why is that?
A. Our swatches are a representative part of the overall finished product. Some small variation in print details may occur. We try our very best to describe our products in pattern and color, however they are a personal opinion and therefore open to interpretation. We cannot control individual screen settings.

Q. Is your cover one-size-fits all?
A. The covers are designed to be loose enough to allow air to circulate but large enough to keep moms from being exposed. Depending on the size of your child and whether you are nursing while seated or standing, baby's legs may not be completely covered. However, mom's torso and belly will be covered from the front and sides. We have not received any negative feedback about the sizing of our covers. We recommend trying your nursing cover on before breastfeeding. If you are not completely satisfied, you can return your unused cover for a refund. (Please see refund and exchange policy).

Q: What's your return policy?
A: In short, we allow returns on all items within 30 days if they are in unwashed and unused condition, and still have their original tags and packaging. Our complete policy along with return request instructions are located here.

Q. How can I return/refund/exchange my order?
A. Click Here to view our return and exchange policy

Q: How long does it take to deliver my item?
A: This is dependent on the delivery destination and shipping service used. Most packages will arrive within 10 business days of the order being placed. Expedited shipping is faster. International orders are generally slower. For our complete shipping policies, including estimated shipping times, please visit this page.

Q. How quickly will my order ship?
A. Orders placed during business hours ship within 24 hours (except on weekends and holidays). Orders with expedited shipping get priority processing, and may ship sooner.

Q: What is processing anyway?
A: Processing involves double-checking your order for accuracy, approving your order, assembling all items for your order, packaging your order, preparing shipment for your order, and finally handing your order off to the courier service. If we encounter a problem during one of these steps, we will contact you, usually via email, so please check that you entered accurate contact information.

Q. How can I correct an incorrect shipping address?
A. If your order has not shipped yet, please visit our store, and click on "My Account" to revise your ship to address. If your order has already shipped, please contact Customer Service using "Contact Support" link located in "My Account".

Q. How quickly will my international order ship?
A. Click Here to view our shipping costs and times.

Q: I just received my shipping confirmation, and when I click the link to the courier service's tracking system, it says something to the effect of "We don't know what you're talking about".
A: We apologize, but sometimes it can take up to 24 hours for your tracking information to be available online. In the extremely rare case that you are unable to track your package after that initial 24 hours, please send us an email or give us a call. We'll take care of everything.

Q. Where can I enter my coupon / promotional code?
A. During checkout, after you have input your billing information, you will see a section labeled "coupon code". Once you input your coupon code, your order total will be adjusted.